Who we are
Droitwich Wellbeing Hub is the data controller for the personal information we collect through this website. We are a community mental health and wellbeing service based in Droitwich Spa, Worcestershire.
Data Protection Contact:
Email: info@droitwichwellbeinghub.com
What personal data we collect
Contact form
When you contact us through our website, we collect:
- Your name
- Email address
- Phone number (if provided)
- Referral type (self-referral or professional referral)
- Age group
- Your message or enquiry
Professional referral form
When healthcare professionals refer clients to us, we collect:
- Referrer details (name, organisation, contact information)
- Client details (name, contact information)
- Presenting issue and reason for referral
Newsletter
If you subscribe to our newsletter, we collect your email address.
Important: Health Data
Presenting issue information and enquiries about mental health support constitute health data, which is "special category data" under UK GDPR Article 9. This type of data receives additional protection under data protection law.
Lawful basis for processing
We process your personal data on the following legal grounds:
General personal data (Article 6)
- Consent (Article 6(1)(a)): For contact form submissions and newsletter subscriptions, you give us consent to process your information when you submit the form.
- Contract performance (Article 6(1)(b)): To deliver our counselling and wellbeing services to you.
Special category data - Health information (Article 9)
- Explicit consent (Article 9(2)(a)): When you share information about your mental health or presenting issues through our forms, you explicitly consent to us processing this health data.
- Health or social care purposes (Article 9(2)(h)): For referrals received through NHS pathways, we process health data for the provision of health or social care services.
How we use your data
We use your personal information to:
- Respond to your enquiries and provide information about our services
- Process professional referrals and coordinate your care
- Deliver counselling and wellbeing services
- Send newsletter updates about our courses, workshops, and community events (if you have subscribed)
- Improve our services based on feedback
How we protect your data
We take the security of your personal data seriously:
- Data is stored in an encrypted database with industry-standard security measures
- Access to personal data is restricted to authorised staff members only
- Our staff are bound by confidentiality agreements and receive data protection training
- We do not sell or share your data with third parties for marketing purposes
- We use secure connections (HTTPS) for all data transmission
How long we keep your data
We retain your personal data only for as long as necessary:
- Contact enquiries: 2 years from last contact
- Professional referrals and clinical records: 7 years (in accordance with NHS record retention guidance)
- Newsletter subscriptions: Until you unsubscribe
Retention periods for health records follow UK counselling sector standards and professional body guidelines.
Your rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your personal data in certain circumstances.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can request your data in a machine-readable format to transfer to another organisation.
- Right to object: You can object to processing based on legitimate interests.
- Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@droitwichwellbeinghub.com.
Cookies
We use essential cookies to ensure our website operates correctly. These are strictly necessary for the website to function and cannot be disabled.
Contact us
If you have any questions about this privacy policy or how we handle your personal data, please contact:
Data Protection Contact
Email: info@droitwichwellbeinghub.com
Right to complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.